Due to changes in lighting, materials may appear different in pictures than it does in real life.
Despite our best efforts to display the correct price, the material's pricing is subject to change without notice due to varying shipping costs caused by ongoing wars and international conflicts.
At work-tops.com, we specialise in crafting customised natural and engineered stone worktops tailored to your specifications. Due to the bespoke nature of these products, our refund policy is as follows:
1. Non-Refundable & No Modifications
-DIY SURFACES cannot be cancelled or modified after 24 hours.
2. Order Cancellations
- Orders cancelled within 24 hours may be eligible for a refund, subject to a small admin fee.
3. Faulty or Incorrect Products
- If your worktop arrives damaged, defective, or incorrect due to our error, we will repair, replace, or offer a partial refund.
- Any issues must be reported within 24 hours of delivery, along with supporting photographs.
- Minor variations in colour, veining, or texture are inherent to stone surfaces and will not be considered defects.
4. Returns & Adjustments
- As all worktops are custom-made, returns are not accepted.
5. Warranty Information
-Natural stone worktops do not come with a warranty.
-Engineered stone worktops are covered by the manufacturer’s warranty.
At work-tops.com, we strive to ensure a smooth and hassle-free delivery experience. Please review our shipping terms before placing your order.
Delivery Coverage
- We now deliver across England, Wales and Scotland.
- You can simply enter your postcode during checkout to check delivery availability.
- If you have any special delivery requirements, or if your postcode shows as unavailable, please contact us at 0330 113 5868 for assistance.
Shipping Charges & Delivery Time
- Delivery charges are calculated based on your postcode and the distance from our London and Worcester factories.
- This material will be supplied from our London factory.
- Estimated delivery time: 3 to 7 working days.
Delivery Terms
- Deliveries are made to ground floors or designated parking areas if access is restricted.
- If your location is inaccessible, alternative arrangements may be required.
- Extra charges may apply for special delivery requests.
For any shipping-related enquiries, contact us at info@work-tops.com
